e-Business and e-Government

Paper Types

All full, developmental, workshop and symposia papers for this track are listed below. 

 

Developmental Papers

Exploring the acceptance of Social Media: a Set-Theoretic Analysis Approach (215)

Author/sFederico Iannacci Colm Fearon Kristine Pole

Track: e-Business and e-Government

Paper Type: Developmental Papers

KeywordsQualitative Comparative Analysis, Configurational Theory, Small-and-Medium Enterprises, Social Media, Technology Acceptance

Abstract: This developmental paper aims to unravel the causal complexity associated with acceptance and non-acceptance of social media by Small and Medium Enterprise SMEs users. The paper uses a quasi experimental design logic based on the analysis of multiple cases with each case replicating prior findings either literally literal replication or theoretically theoretical replication. The study uses some early survey data informed by an innovative, set theoretic approach to distil commonalities within the same types of cases and differences across distinct types of cases. The paper shows the causal asymmetry between acceptance and non acceptance of social media. While customer attraction, raising the companies profile and learning to use social media effortlessly lead to the acceptance of social media, non acceptance requires finding social media not easy to use in combination with a lack of improvement of customer relations and work not becoming easier to do. The paper uses purposive sampling and self reported measures which undermine the generalizability of its findings. Future research should use probability sampling and more objective measures drawing on prior exploratory research. Theoretical, practical, and methodological implications are discussed by highlighting the commonalities across positive and negative configurations of acceptance and emphasizing the key role that being a learning organization plays in a context of continuous updates and burgeoning volumes of data.

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Examining The Effectiveness Of Revised TAM In Determining The Actual Usage Of Social Media Platforms In Organizational Context (550)

Author/sRana Mohsin Ali Muhammad Irfan Afzal

Track: e-Business and e-Government

Paper Type: Developmental Papers

KeywordsRevised TAM, Social Media, Social Networks, WhatsApp

Abstract: Technology is playing a crucial role in defining ways to perform various tasks in an efficient and effective way. Web technology, specifically social media networking is now a widely used and accepted phenomenon for social interaction. Organizational usage of social media (for official communication) has limited literature. This paper presents a conceptual framework which incorporates the usage of WhatsApp within organisations with the application of revised social media technology acceptance model.

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Examination of Customer Engagement with brand-related social media content. Cross-comparison study of the UK and Russia. (700)

Author/sKarina Kholodova

Track: e-Business and e-Government

Paper Type: Developmental Papers

Keywords: N/A

Abstract: This research aims to shed more light on the conceptualisation of Customer Engagement (CE) and its antecedents, and consequences, in relation to social media brand content. A behavioural, consumer-centric perspective framework is proposed based on the COBRA model of online brand content engagement. The uniqueness of the proposed framework lies within a cross-country comparison between Russia and the UK, both at different stages of social media brand development. In order to achieve the objectives of the research, a mixed-methods approach will be adopted using social media content analysis and an online survey. From a theoretical perspective, this research extends the application of the COBRA on Customer Engagement behaviour in social media. From a managerial perspective, this research recommends a model of antecedents and consequences of engagement to enable an effective relationship between customers and the online brand.

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The use of Security Tokens on a Blockchain for Investment Products: A Survey (733)

Author/sMutlu Evren Yazman Hossein Sharif

Track: e-Business and e-Government

Paper Type: Developmental Papers

KeywordsBlockchain, Digital Innovation, e-Business, Securities, Finance

Abstract: The blockchain technology is allowing investment products to be available in digital format recorded on a blockchain. Representation of such regulated investment products on a blockchain are termed Security Tokens. Security Tokens can be transferred between parties without requiring trusted third parties and be programmed with certain rules. In this paper we first look at the process of issuance and distribution of investment product to investors in a traditional security format. We then explore how issuance of security tokens can improve the current system. Finally, we survey the major projects, theoretical concepts and empirical experiments, that have been put forward for potential uses of security tokens. This paper will serve as the first comprehensive paper to survey all concepts developed to date on ways security tokens can be designed and utilized. This addressed a large gap in existing academic literature and lays the foundations for further research.

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What influence do Digital Technologies have on Service Quality in the U.K. Promotional Merchandise Industry? (759)

Author/sEileen Anne Conlan Pravin Balaraman Heather Tarbert

Track: e-Business and e-Government

Paper Type: Developmental Papers

KeywordsDigital Technologies, Service Quality, Promotional Merchandise, Online touchpoints, Web-based platforms

Abstract: This paper aims to examine the influence digital technologies have on delivering and managing the service quality experience in relation to B2B customers purchasing promotional merchandise in the United Kingdom. The paper explores connections between service quality and the use of digital technologies throughout the purchasing process, from both supplier and distributor perspectives. The paper reflects on a wider research project that presents a conceptualised SERVQUAL model specific to the U.K. promotional merchandise industry.

Track: E-Business and E-Government

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Impact of Bring your own devices (BYOD) on Organizational Sustainability: A case study of SMEs in Sialkot, Pakistan (1145)

Author/sIjaz Qureshi Donna Schaeffer Aleema Shuja Syed Zain ul Abdin

Track: e-Business and e-Government

Paper Type: Developmental Papers

KeywordsBYOD, SMEs

Abstract: This study is under taken to discuss and analyze the impact of Bring Your Own Device (BYOD) model in the SMEs sector. While the scope of BYOD is quite large, we are looking into the SMEs sector with focus on the Leather, Surgical, Sports and Apparel firms in the Sialkot region of Pakistan.

Sialkot has around seven thousand five hundred SMEs involved in the Leather, Surgical, Sports and Apparel products. All products manufactured are of export quality and mostly shipped to Western Europe and North America.

Unified Theory of Acceptance and Use of Technology or UTAUT is taken as the foundation of our work and to support the argument of BYOD in the SMEs. While the concept is new in has been tested in the developed world as something working successful we are looking the impact of BYOD into the family owned firms in four export oriented businesses i.e Leather, Surgical, Sports and Apparel.

As the starting point we have involved seventy nine middle and senior managers from Sialkot region to study the impact of BYOD. Job Satisfaction, Productivity and work flexibility are the variables we have studied in this paper. Since family owned businesses are very closed to outside world the response we received from the respondents is quite low. One hundred seventy five experts were contacted and only seventy nine responded to request to complete the questionnaire.

Results have been very convincing and study shows the strong impact of BYOD on the organizational sustainability.
 

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Full Papers

Factors that Affect the Intention to Use mGovernment Services from the Users Perspectives An Empirical Study in the UAE (110)

Author/sRiyad Eid Hassan Selim

Track: e-Business and e-Government

Paper Type: Full Papers

KeywordsMobile-Government, User Acceptance, Behavioral Intention, TAM, UAE, Structural Equation Modeling

Abstract: The growing popularity of mobile technology has led governments to develop mobile business models and encouraged different governments all over the world to move from EGovernment to mGovernment. However, there is very few systematic evidence regarding mGovernment implementation in less developed countries and the users behavioral intention to use mGovernment services. Therefore, the present study proposed to identify factors that affect UAE citizens and residents acceptance of mGovernment, to examine the interrelationships between mGovernment service characteristics, mGovernment technology characteristics, perceived ease of use, perceived usefulness, attitude towards m-Government use and behavioral intention to use mGovernment. Moreover, 12 hypotheses were developed and tested using a sample of 326 users of mgovernment services in the UAE. The results show that the suggested mGovernment model are crucial to achieving user acceptance of mGovernment services. This study has improved our understanding of the critical mobile technology factors that are needed to improve user acceptance of mGovernment services. The study presents important implications for both theory and practice.

Download Paper The Use of Open and Active Engagement in Budget Transactions to Reduce Corruption: Inductive Lessons from Nigeria (201)

Author/sTolu Olarewaju Manjusha Hirekhan

Track: e-Business and e-Government

Paper Type: Full Papers

KeywordsCorruption, Transparency, Budgets, Africa, Nigeria

Abstract: This paper demonstrates how NGOs and the general public can facilitate transparency around the budgeting process through the open and active engagement of citizens monitoring the implementation of government budgeted zonal intervention projects in an emerging nation context. The study is the first longitudinal research on budgeted zonal intervention projects that were open and monitored by an NGO and members of the public in Nigeria, an emerging nation where this practice is not the norm. The novel research conducted in this context shows how corruption manifests itself within the governmental budget for zonal intervention projects, induces propositions to reduce corruption in such scenarios and highlights the problems and challenges that NGOs and the general public face when trying to successfully monitor government budgeted zonal intervention projects to reduce corruption. The findings indicate that in such contexts, institutions should be encouraged that embrace a holistic approach incorporating transparency, community engagement, political party neutrality, and offline and online participation, including the use of ICT and social media.

Download Paper Financial Technology: The Good, the Bad, and the Verdict (380)

Author/sNofie Iman

Track: e-Business and e-Government

Paper Type: Full Papers

Keywordsfintech, financial technology, review article

Abstract: Fintech or financial technology is a relatively new thing in the literature but commonly cited as one of the most important innovations in the industry. This article attempts to capture the discussion on fintech, to provide a critique of the literature, and to propose future research opportunities. In order to do so, a list of peer-reviewed journals was compiled, identified, examined, coded, and classified into high-level themes to be reviewed, analysed, and interpreted. After synthesising the notion of fintech in the literature, this article proposes several potential areas for further exploration, divided into the following themes: definition, attributes, adoption, regulation, and competition. It is expected that this article will help researchers and academics who are interested in studying the phenomenon more broadly.

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Do Smart Homes Deliver The Promised Benefits? (501)

Author/sDavit Marikyan Savvas Papagiannidis Eleftherios Alamanos

Track: e-Business and e-Government

Paper Type: Full Papers

KeywordsKeywords: Smart home, technology acceptance, continuance intention to use, social demographic factors

Abstract: This study focuses on smart homes and explores the personal and family factors behind the individuals continuous intention to use smart home technologies. In particular, the study examines the correlation of individuals satisfaction with smart home technologies, hedonic and utilitarian values, trust, innovativeness, family and house size and socio demographic factors i.e. age, gender, education and income with continuous intention of use. For the analysis of the proposed relationships, multiple regression analysis was used. The results of the analysis confirmed the significant correlation of smart home and family factors with the intention to continue to use technology, whereas the effects of all personal factors except age were insignificant. Theoretical and practical implications of the results are discussed.

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Gamified Money - Exploring the Adoption and Use of Mobile Payment Among the Silver Generation in China (622)

Author/sDonna Wong Hongfei Liu Yan Sun Yue Meng-Lewis

Track: e-Business and e-Government

Paper Type: Full Papers

KeywordsGamification, Mobile Payment, Silver Generation, Technology Acceptance Model

Abstract: Mobile payment applications have become the main cashless payment methods for daily small transactions in China. However, the digital exclusion of the silver generation aged 50 and above has been observed in this revolution of payment method. To accelerate the penetration of mobile payment technology in China, leading service providers, like WeChat Pay and Alipay, developed a gaming programme embedded in their mobile payment applications known as Red Packet hongbao game. Hongbao is a traditional Chinese gift containing cash inside a red packet delivering good wishes and greetings sent by Chinese during the traditional Chinese New Year. Such cross over between digital technology and cultural tradition brings gaming elements in the technology experience. With increasing attention given to gamification in technology adoption, this study extends technology acceptance model TAM with specific emphasis on the effects of gamification and perceived risks to demonstrate the game elicited adoption of mobile payment technology among Chinese elderly consumers. A total number of 419 surveys was collected and the data was analysed using Structural Equation Modelling. Our findings confirm the effects of TAM in this specific context and reveal perceived benefits of gamification is determined by perceived enjoyment in the game. Perceived benefits of gamification have also been found to contribute to the users attitude development, directly and through the perceived usefulness. Meanwhile, perceived risks were identified as a barrier in converting attitude into adoption intention. Our findings contribute to the conceptualisation and understanding of gamification, specifically among the silver generation and bring important practical and social implications.

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Ethics In 'Artificial Intelligence - Human Interaction' In Service Settings: Review And Research Agenda (691)

Author/sJaswant Singh Sambhi Dr. Jan Harwell Dr. V Arumugam

Track: e-Business and e-Government

Paper Type: Full Papers

KeywordsAI, Empathy, Service, Emotion, Ethics

Abstract: The purpose of this paper is to examine Artificial Intelligence to Customer interaction and to propose pertinent ethical questions for future research. A taxonomic review of literature from 1950 to 2018 was prompted by Artificial Intelligence applications aspiring to replicate social reciprocity coupled with discourse on its fallacy. Key areas reviewed are Artificial Intelligence in service settings interacting with humans. Social Exchange Theory SET defines the social exchange providing context for further research. There appears a lack of targeted research exploring AI decision making implications from applying ethics to its actions with reported discourse calling for contributing empiricism and definitive analyses. Future research into the ethics of AI decisions can increase knowledge and practice for accountable decision making in automated service interactions

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Persuasive or Not The Effect of Social Media Influencers Credibility on Consumer Processing and Purchase Intention (806)

Author/sSupatchaya Nin Tiewcharoen Eman Gadalla Rebecca Liu Felix Martin Moreno

Track: e-Business and e-Government

Paper Type: Full Papers

KeywordsSocial Media, Influencer Marketing, Source Credibility, Personal Involvement, Social Influence

Abstract: This paper investigates social media usage, focusing on the association between the influencers credibility and purchase intention. Building on the theory of source credibility and involvement inventory, a mediating effect research framework is proposed and evidenced. To test our proposed framework, data were collected via online survey and analysed by using partial least squares structural equation modelling PLS SEM. Drawn from 254 Thai social media users, our study suggests that credibility has a significant association with cognitive and affective responses as well as with normative and informative social influences. Upon which credibility has the most influence on affective response. To this end, our data indicate that social media followers increase their purchase intention through cognitive response. Nevertheless, social influences do not seem to have an inter relationship with personal responses and do not strengthen the relationship between responses and purchase intention. These results point to several important theoretical implications and empirical advice to practitioners.

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How technology Enhances fitness facility practices: A health Behaviour Perspective (975)

Author/sMostafa Ragab Ali Mohamad Montana Cresswell

Track: e-Business and e-Government

Paper Type: Full Papers

KeywordsHealth behaviour theories, Health belief model, Theory of planned behaviour, Transtheoretical model, fitness technology, fitness facility management

Abstract: Underlying health conditions have been highlighted throughout the literature preventing several populations from engaging in physical activity, with little to no attempts made in addressing these populations directly in fitness facilities or indirectly through the use of information technology IT and technology. The current research aims at exploring current practices regarding IT and technological support in a fitness facility environment, using health behaviour theories HBT to explain member experiences expressed. The sample was composed of 66 participants selected from 5 fitness facilities in Manchester, UK, of which there were 60.6 males and 39.4 females aged from 18 59. The in- strument used was a semi structured questionnaire. The most reported barrier was injury 70.2, followed by the lack of knowledge or information about exercise 35.1% and illness 28.1% where the main support mechanisms were staff and particularly personal trainers. The use of personal IT and technology within the facilities were utilised by over half the participants, but little to no IT and technological support was provided by fitness facilities. Participants revealed the need of additional IT and technological support by their facilities in the form of applications and digital platforms. The findings are discussed with Health Behaviour Theories as the theoretical underpinnings and suggestions are made for future research regarding IT and technological advancements through a digital platform.

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Online Family Dispute Resolution: A Systematic Review of Current Research and Practice (983)

Author/sElisabeth Wilson-Evered Christina Maxwell John Zeleznikow

Track: e-Business and e-Government

Paper Type: Full Papers

Keywords: N/A

Abstract: Family law is an area in which parents and children already experience high vulnerability and elevated emotions, so it is critical that family dispute resolution services concerning child custody have demonstrated ethicality, effectiveness and quality. This systematic literature review on the topic of online family dispute resolution (OFDR) seeks to describe and integrate current knowledge of research and practice in Australia and internationally. Though a systematic method was adopted some criteria were made less restricted given the limited scholarly work in the area and no published randomized controlled trials on effectiveness. From the 19 records located through a systematic search protocol, it is clear that despite the growing interest in, advancement of, and access to technology there remains a lot to be done in regard to the empirical investigation of the ODR effectiveness as it is applied to family law. The majority of research to date appears to come out of the United States, although Australia is also an identified leader in OFDR platforms. Cross-culturally there appears to be a bias towards communicating the benefits of using technology in FDR processes, although a predominant theme identified was the argument that OFDR should complement, rather than replace, existing traditional services. Future research and practice developments are discussed.

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The Relationship Between Personality Traits And Intention To Continuance To Use Moocs (ICM): The Role Of Internal And External Motivations To Use In High Power Distance Context (I.E. Saudi Arabia) And Low Power Distance Context (I.E. Spain) (1033)

Author/s: Hend abdullah AL-Abdullatif, Ángel Velázquez

Track: e-Business and e-Government

Paper Type: Full Papers

KeywordsMOOCs, Big five Personality, Motivation

Abstract: Personality traits could play a major role in human motivations and intentions. This research uses personality traits to understand the variances in the level of the intention to Continue using the MOOCs (ICM) with taking into consideration motivations (i.e. external in terms of enforced by an external source or internal in terms of self-motivated) and cultural aspects. This research studies the personalities in two contexts: High Power Distance (HPD) (i.e. Saudi Arabia) and Low Power Distance (LPD) context (i.e. Spain). This study analyzed 348 responses: 212 from Saudi Arabia, and 136 from Spain and 19 from other countries using Structural Equation Modelling. The main finding is the personality traits, power distance, and motivations influences on the intention to continue to use MOOCs (ICM) in different ways and different combinations. This research is the first to use personality traits, motivation theory, and culture theory to predict the intention to continue use in different cultural contexts.

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How Can ERP Improve The Organisation Innovativeness? Factors Derived From Socio-Technical And Contingency Theories (1086)

Author/sAmgad Badewi Yasmine Wafa

Track: e-Business and e-Government

Paper Type: Full Papers

KeywordsERP systems, Socio-technical theory, Contingency theory

Abstract: This research adopts the Socio Technical Theory and Contingency theory to develop and test a new framework for the possibility of improving organization innovativeness. The framework consists of three main driver ERP Innovation attitude, organization flexibility, and ERP skills. This research surveyed 210 ERP managers in different countries. After analysing the data using Structure Equation Modelling, that organization flexibility and the employees user skills enhance employees attitude towards ERP as an innovation enabler ERP attitude attaining ERP Innovating Benefits. Consequently, the study found that there is an indirect impact of ERP skills and Organisational flexibility on ERP Innovations meditated by the attitude. The main implication of this research is that ERP can be a source of innovation employees believe in that. They will believe in that if the organisation is flexible and they have the required skills and knowledge for using it effectively.

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Exploring How The Use Of Business Intelligence (BI) Impacts Organisational Power Dynamics In The Public Sector: A Conceptual Framework (1124)

Author/sKamran Mahroof Uthayasankar Sivarajah Zahid Hussain Zahir Irani Amizan Omar

Track: e-Business and e-Government

Paper Type: Full Papers

KeywordsBusiness Intelligence, Power Dynamics, Technology Enactment

Abstract: While many studies have explored the impact of Information Systems (IS) on organisations, generally there has been a lack of attention directed towards the human factors relating to its use in organisations. Moreover, while the extant literature generally acknowledges the role of IS in shifting influence from certain actors, towards others, there remains a lack of insight into how the latest forms of IS, such as Business Intelligence (BI) may impact the power dynamics within an organisation. Accordingly, this conceptual paper aims to provide a suitable framework which will assist researchers in exploring the collaborative use BI and its impact on power dynamics between organisational actors. Exploring this is of timely and of interest, particularly given the increasing use of BI within both private and public sectors, thus making it necessary to understand BI from a human-centric perspective. The paper provides an encompassing framework which incorporates not just the technology but other key factors, such as task, subject and contextual factors which may influence BI decision-making.

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Aspectual Analysis of E-Government Adoption Barriers: A Citizens Perspective (1160)

Author/sMohammed Banu Ali Saleh Wafer Saleh Ronald Ramlogan

Track: e-Business and e-Government

Paper Type: Full Papers

KeywordsE-government, Challenges, Adoption model, Dooyeweerd Theory, TAM, DOI

Abstract: Although many researches have tried to identify egovernment challenges, there is still lack of citizens adoption of egovernment. Adoption theories, such as Diffusion and Innovation Theory DOI have been used extensively in these researches with their own limitations. Besides, all factors work together and should be all considered to reach successful adoption. This paper aims to formulate a model that gives a comprehensive view about possible factors affecting egovernment adoption by citizens. Developing the model involved conducting an aspectual analysis of Dooyeweerd theory, which is used as a method to overcome the limitations of adoption theories. This paper contributes to available literature through providing aspectual method to investigate egovernment factors, which supports understanding citizens adoption barriers from a different perspective.

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